Refund policy
At Naninest, your satisfaction matters to us. We truly want you to have a great experience with every purchase, and we’re always here to help if something goes wrong.
📦 Important: Parcel Opening Video (For Your Protection)
To make sure we can resolve any issue quickly and fairly, we kindly request you to record a video while opening your parcel.
- The video should show the sealed package being opened
- It must be one continuous (uninterrupted) video
- Edited or cut videos cannot be accepted
📌 This helps us verify if any issue occurred during delivery.
⚠️ Since toys can sometimes stop working if not handled properly (even once), this video acts as the best and only proof in case of:
- Damaged items
- Missing items
- Faulty products
We appreciate your understanding, it helps us serve you better and faster.
✅ Eligibility for Returns
We’re happy to accept returns if:
- The item is unused
- It is in the same condition as delivered
- It is in its original box-packed packaging
🚫 Items Not Eligible for Return
Some items are not eligible for return due to their delicate nature:
- Bubble liquids
- Swimming pools
- Tents
- Helicopters & drones
- Inflatable items
These products can be easily affected by handling or usage, so we’re unable to accept returns on them.
🧾 Proof of Purchase
To process your request, please share:
- Your order number or
- A receipt / proof of purchase
🔄 Returns & Exchanges Process
- Please contact us first before sending any item back
- Once we guide you, you can ship the product to us
📌 For damaged or faulty items:
- Share your parcel opening video at:
📧 naninestpk@gmail.com
💸 Refunds
After receiving and inspecting your item:
- We will update you via Email, WhatsApp, or Phone
- If approved, your refund will be processed within 7 working days
Refunds are issued via:
- Bank transfer
- JazzCash or similar methods
⏳ Delayed Refunds
If your refund hasn’t arrived yet:
- Recheck your account
- Contact your bank (processing delays may happen)
Still need help?
📧 naninestpk@gmail.com
🏷️ Sale Items
- Refunds are only available on regular-priced items
- Sale items are not refundable
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
📌 For valuable items, we recommend:
- Using traceable courier services
- Adding shipping insurance
📍 Return Address
A-229, Makkah Residency, Block 3, K.A.E.C.H.S. Karachi.
🤝 Need Help?
We’re always here for you!
📧 naninestpk@gmail.com