Remote & Watch Control 8-Wheel Stunt Spray Robot Dog Toy

• We offer standard shipping for all orders, with delivery estimated within 3-5 business days after the order is processed.
• Expedited shipping options are available for an additional fee, with delivery estimated within 1-3 business days after the order is processed.

Shipping Restrictions

• We currently only ship to addresses within Pakistan. We do not ship to international addresses.
• We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Charges

• Shipping charges are displayed at checkout before you confirm your order.

Order Processing Time

• Orders are typically processed and shipped within 1-2 business days after the order is placed.
• Orders placed on weekends or holidays will be processed on the next business day.

Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.
• You can track your order using the tracking number provided in the shipping confirmation email.

Delivery Issues

• If your order is delayed or lost in transit, please contact us at naninestpk@gmail.com and we will investigate the issue.
• If your order is damaged or defective upon delivery, please contact us within 1 hour of receiving your order to arrange for a replacement or refund.

Change of Shipping Address

• If you need to change the shipping address for your order, please contact us as soon as possible at naninestpk@gmail.com. We will make every effort to update the shipping address before the order is processed and shipped.

Contact Us

• If you have any questions about our Shipping Policy, please contact us at naninestpk@gmail.com.

By placing an order on the toycompany.pk website, you agree to abide by the terms and conditions of this Shipping Policy.

At Naninest, your satisfaction matters to us. We truly want you to have a great experience with every purchase, and we’re always here to help if something goes wrong.

📦 Important: Parcel Opening Video (For Your Protection)

To make sure we can resolve any issue quickly and fairly, we kindly request you to record a video while opening your parcel.

• The video should show the sealed package being opened
• It must be one continuous (uninterrupted) video
• Edited or cut videos cannot be accepted

📌 This helps us verify if any issue occurred during delivery.

⚠️ Since toys can sometimes stop working if not handled properly (even once), this video acts as the best and only proof in case of:

• Damaged items
• Missing items
• Faulty products

We appreciate your understanding, it helps us serve you better and faster.

✅ Eligibility for Returns

We’re happy to accept returns if:

• The item is unused
• It is in the same condition as delivered
• It is in its original box-packed packaging

🚫 Items Not Eligible for Return

Some items are not eligible for return due to their delicate nature:

• Bubble liquids
• Swimming pools
• Tents
• Helicopters & drones
• Inflatable items

These products can be easily affected by handling or usage, so we’re unable to accept returns on them.

🧾 Proof of Purchase

To process your request, please share:

• Your order number or
• A receipt / proof of purchase

🔄 Returns & Exchanges Process

• Please contact us first before sending any item back
• Once we guide you, you can ship the product to us

📌 For damaged or faulty items:

• Share your parcel opening video at:
  📧 naninestpk@gmail.com

💸 Refunds

After receiving and inspecting your item:

• We will update you via Email, WhatsApp, or Phone
• If approved, your refund will be processed within 7 working days

Refunds are issued via:

• Bank transfer
• JazzCash or similar methods

⏳ Delayed Refunds

If your refund hasn’t arrived yet:

1. Recheck your account
2. Contact your bank (processing delays may happen)

Still need help?
📧 naninestpk@gmail.com

🏷️ Sale Items

• Refunds are only available on regular-priced items
• Sale items are not refundable

🚚 Return Shipping

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable

📌 For valuable items, we recommend:

• Using traceable courier services
• Adding shipping insurance

📍 Return Address

A-229, Makkah Residency, Block 3, K.A.E.C.H.S. Karachi.

🤝 Need Help?

We’re always here for you!
📧 naninestpk@gmail.com

Absolutely. All our toys are made from child-safe, non-toxic materials and go through quality checks before shipping.